These terms and conditions constitute the Contract between you (the pet owner) and us (C.L Ahearn & E.E Ahearn trading as Defence Pets Relocation Service ABN 76 755 495 466) herein called Defence Pets.

Our employees are also protected under these terms and conditions but they do not have the authority to make any promises on our behalf or change any of these terms and conditions.  

You (the pet owner) agree to these terms and conditions by selecting that you have read and understood Defence Pets Terms and Conditions when submitting your booking. As Defence Pets utilise external providers, where applicable, you are also agreeing that you will read and understand their Terms and Conditions once the providers are communicated to you through confirmation of our services. Whereas the utmost care and attention is given to clients’ pets, they are handled with the understanding that Defence Pets, nominated animal carriers, the kennels, the airline and veterinarian are at no time to be held responsible for loss, death, illness, injury or accident due to any cause, either natural or accidental. 

The quotation or estimate is based on the weight, height and length of the pet/s or dimensions of your travel container/s, given by the owner or their representative, and freight and box charges are based on this information. If there is any increase in the size or weight of the pet or travel container, extra freight charges are to the owner’s account. Our handling charges in this quotation are valid for 30 days. Quotations are based on current tariffs and freight tariffs are subject to increases without prior notification. Any increases are to the client’s account. 

Insurance for pets whilst in kennels or during travel is not included in our charges. Defence Pets cannot be held responsible for airline delays, cancellation of flights, incorrect routing by airlines, change of aircraft type or available capacity by airlines, or loss of veterinary documents by airlines. Additional charges for kennelling and extra trips to the airport are for the client’s account. 

Please note our quotations do not include customs clearance, airline handling charges or Tax at the destination airport (unless specified). You accept that if you require transport for a Brachycephalic / Snub Nose Breeds travel you do so at the owners risk. You agree that a veterinary certificate be provided stating that the animal is fit for travel if pregnant or you accept the risk yourself.  If your animal is sick or injured that you provide a veterinary certificate stating its fit to travel or you accept the risk.

Defence Pets and nominated carriers are authorised to seek veterinary attention should this be required whilst pets are in boarding kennels or our care. Any additional veterinary charges are to the client’s account. We reserve the right not to handle vicious dogs. All boarding costs whilst in kennels are to the client’s account and for animals staying for long or indefinite periods, account must be settled monthly in advance. Should departure dates be delayed, extra kennelling costs are to the client’s account, and must be settled prior to departure of pets. 

ALL PAYMENTS ARE TO BE MADE BY DIRECT DEPOSIT OR CREDIT CARD PRIOR TO COMMENCEMENT OF MOVE. PAYMENT TERMS ARE DETAILED ON INVOICE.  

Failure to settle an account prior to the commencement of invoiced service, may result in the termination of the service or part thereof. Any costs incurred to Defence Pets for the termination of service will fall to you (the pet owner). In the case where an approved company will be settling costs, we require a written company order or letter accepting our quotation prior to shipment of pets. All overdue accounts will be charged a standard flat rate late fee as stipulated on the invoice. In the event where your overdue account is referred to a collection agency and/or law firm, you will be liable for all costs which would be incurred as if the debt is collected in full, including legal demand costs.

VACCINATIONS, DEWORMING, FLEA & TICK CONTROL

Where pets require kennelling in local boarding kennels, valid vaccination certificates MUST be produced. In most instances inoculations and deworming is to be carried out at least two weeks prior to overseas travel or admission into kennels.

VALIDITY:
Dogs – C5, Cats – F3, valid for one year and to have been done more than 14 days prior to entry. It remains the client’s responsibility to ensure that the pet/s inoculations are up to date. Once booking is requested, failure to produce evidence of valid vaccination by the date of entry to the boarding facility, may result in cancellation of boarding with all costs from the loss of boarding spaces payable by the client.

SEDATIVES

Where sedatives are needed or specifically requested, sedatives are STRICTLY to be arranged by the client and prescribed and issued by client’s own veterinarian. Defence Pets will not be held responsible for over dosage, any side effects or death due to poorly administered sedatives.  Please be aware Airlines / Freight companies may refuse to fly / accept non-responsive pets due to sedatives.  It is the pet owner’s responsibility to notify Defence Pets of any medical conditions that your pet might have prior to travel. Pets with medical conditions always fly at the owner’s risk.

Cancellation of:-  Administration Fees / Booking Fees

Defence Pets reserves the right to charge a cancellation fee for any service or part service provided. Different cancellation fees may apply for Domestic and international bookings. Defence Pets may charge a non-refundable booking fee for Domestic and or International transport.  Charges apply to any boarding / kennelling booked at the time of transport.